FAQ Before you send International courier.
Frequently Asked Questions
Below you will find most frequently asked questions and answers about our couriers and delivery services.
What is dimensional weight?
Dimensional weight is the weight which is calculated by area of a box. Formula to check Dimensional weight of the box is:
L * B * H (in cms) / 5000 = Volume Weight.
Dimensional Weight (kg) = Length x Width x Height (cm3) / 5000.
How can I track my parcel?
As soon as your shipment is picked-up & booked by our staff you will be given Shippers copy bearing tracking number for your shipment. And you can easily track your shipment with this tracking number on our website. You can also track your shipment through DHL tracking tool or FedEx tracking tool alternatively.
Which countries do you ship to?
We ship parcels to many countries across the world. You can send documents, gifts, food items, and sample items to the USA, Canada, UK, Europe, Australia, and many other places. Our team will guide you with country-specific information.
Do you offer free pickup service?
Yes. We offer free pickup in Mohali, Chandigarh, Panchkula, Zirakpur, Kharar, Sohana, Landran, and nearby areas. You can call or WhatsApp us to schedule a pickup.
Do you provide packing service?
Yes. We offer safe packing for fragile and special items. Our team uses strong boxes and shock-safe packing for secure delivery. You can call us to check packing support in your area.
Does the shipping quote include customs duty?
No, Custom duty charges are separate from shipping charges and are never included in shipping quote. Custom charges are ascertained by customs officer at destination country and cannot be ascertained at time of shipment. Custom duties are determined by destination country based on type of shipment, value of shipment, content of shipment and more.
What is the difference among gross weight, dimensional weight, and chargeable weight?
All shipment are charged at chargeable weight. Chargeable weight is what the carrier uses to determine the cost of your shipment. It may be either dimensional weight or gross weight, whichever is greater. For example if actual/gross weight of your package is 5 Kg and dimensional weight is 8 Kg, chargeable weight of shipment will be 8 Kg and your shipping cost will be as accordingly.
Can I send food items abroad?
Yes. You can send dry food items like pickles, snacks, home-made sweets, panjiri, gajak, phirni and laddus. We help you pack them as per airport and customs rules for the USA, Canada, UK, and more.
Can I send invitation cards abroad?
Yes. You can send wedding cards, birthday cards, party invites, baby shower cards, and all types of invitation cards. We offer fast delivery to the USA, Canada, UK, Australia, and Europe.
What documents can I send through your service?
You can ship driving license, college forms, files, files with envelopes, shipping related documents like Letter of Credit, legal papers, blank and unsigned banker cheques and office documents. We pack them with care for safe transit.
Do you offer student document and university application delivery?
Yes. Students use our service to send university forms, WES packets, mark sheets, transcripts, and admission papers to the USA, Canada, UK, Australia, and more.
Do you ship sample items for business use?
Yes. You can send sample items for buyers and factories. This covers cloth samples, office stationery, small tools, printed materials, and similar products.
Can I send empty sweet boxes, cardboard boxes, or party items abroad?
Yes. Many people send flat-packed sweet boxes, jewellery boxes, stickers, ledgers, report card envelopes, reading books, dance accessories, and event materials. We help with secure packing.
What items are restricted?
Items like perfumes, sprays, batteries, animals, antiques, asbestos, bullion, currency, firearms, furs, hazardous goods, human remains, jewelry, precious metals, precious stones, narcotics, or any item banned by local or international law. Our team guides you before pickup and helps you check if your parcel is safe to ship.
Do you offer home pickup in Mohali and nearby areas?
Yes. We provide home pickup in Mohali, Chandigarh, Panchkula, Zirakpur, Kharar, Sohana, Mauli Baidwan, Landran, and nearby areas. Call or WhatsApp us for quick booking.
How fast can you deliver parcels abroad?
Delivery time depends on the country. USA, Canada, and UK take around 3 to 5 working days. Australia and Europe may take 4 to 6 working days. We always aim for fast and safe delivery.
Do you provide a better tracking system?
Yes. You get live tracking and step-by-step updates. You can check status from pickup to final delivery. Our team also monitors each parcel and shares updates if needed.
Can I send gifts abroad?
Yes. You can ship gifts like clothes, toys, decor items, festival items, and small electronics (non-battery). We guide you on what is allowed.
Do you support bulk shipments for events or weddings?
Yes. Many families send bulk wedding items such as cards, boxes, dry fruits, and event materials. Our team suggests the best route and packing style.
How do I get the best shipping rate?
You get better rates when your parcel has a higher chargeable weight, usually above 10 kilograms. A compact size also helps because tight packing keeps the chargeable weight under control. Our team guides you during pickup so that you get the best possible price.
Can I send business promotion materials abroad?
Yes. You can send flyers, brochures, visiting cards, office branding stickers, catalogs, and event kits to the USA, Canada, UK, Australia, and other places. We also support shipping for brand samples and trade show material. Our team offers safe packing for all business items.
Do you offer international postal or speed post booking?
We do not book postal or speed post shipments. We provide international courier services through express carrier networks. Our team helps customers who want faster delivery, better tracking, and doorstep pickup.
What is the difference between postal service and courier service for international parcels?
Postal services follow government mail routes. Courier services use express networks with faster transit and detailed tracking. Customers choose based on speed, tracking needs, and pickup convenience.
Do international courier services provide better tracking than postal service?
Courier services usually offer end-to-end tracking with frequent updates. This helps customers monitor their parcel status more easily.
Should I choose post office or courier service for urgent international delivery?
For urgent documents or time-sensitive parcels, many customers prefer courier services due to faster transit and tracking. For non-urgent mail, postal service may be an option.
If you do not find your query in our above FAQ section, you may message us through our contact us page or you can directly call us. We will respond immediately.